About a month ago we went on a hike to Arch Rock. When we stopped for lunch, Anne Marie went to use her camera, a Canon SD300, and noticed a large crack in the screen, just under the surface. We’re not exactly sure what happened, but we think it may have been sat on.
The camera is about a year old, and we weren’t able to say for sure what happened, so we didn’t really think it would be covered by any kind of warranty.
About a week ago Anne Marie sent it in to Canon to have it repaired. She wrote a letter explaining what happened, and did not try to hide the fact that the damage was more than likely caused by her, and not a defect.
Tonight, she got it back… completely fixed, with a note saying there would be NO CHARGE for the repair. Hey Canon… YOU ROCK! You just earned a couple of repeat customers.
I’ve got the SD300 too, and I highly recommend it if you’re in the market for a new digital camera.